AI Transcription at Euro Accident – Questions and Answers
I do not want you to use transcription of my call – can you accommodate this?
No, we cannot. All recorded calls are transcribed. However, the transcription is deleted approximately 30 minutes after the call has ended.
How do you use AI in my call with you?
We use an AI function to summarize the call as support for documentation. The case handler is always responsible for reviewing and adjusting the documentation before it is saved.
I do not want you to use AI in my call – can you accommodate this?
AI is only used to summarize the call and does not affect the content of the conversation or the assessments made by the case handler. The case handler can choose not to use the summary and instead document the call entirely manually.
No, we cannot. All recorded calls are transcribed. However, the transcription is deleted approximately 30 minutes after the call has ended.
How do you use AI in my call with you?
We use an AI function to summarize the call as support for documentation. The case handler is always responsible for reviewing and adjusting the documentation before it is saved.
I do not want you to use AI in my call – can you accommodate this?
AI is only used to summarize the call and does not affect the content of the conversation or the assessments made by the case handler. The case handler can choose not to use the summary and instead document the call entirely manually.
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